AirlineRatings.com, a website that specializes in assessing the safety and reliability of international and regional airlines, has compiled a rating of Top Airlines in the World 2021.
When compiling the list of the best and worst airlines, the site's experts took into account 11 key criteria, including: fleet age, accident history, customer reviews, innovations for passenger comfort, and safety measures related to coronavirus prevention. However, such an item as the profitability of each airline was excluded from the ranking criteria, since each carrier suffered significant financial losses during the pandemic.
And while there has been a shake-up in the industry, the list hasn't changed radically from previous years. The biggest change is that Qatar Airways has knocked Air New Zealand off the top spot and is now claiming the title of king of the skies.
Best Airline 2021 - Qatar Airways
Qatar Airways has received awards in several areas:
- innovations for aircraft cabins,
- commitment to work during the COVID-19 epidemic,
- operational safety,
- striving for perfection,
- leadership in environmental protection.
These numerous factors have made the airline a clear industry leader.
“Our objective analysis shows that Qatar Airways came out on top in virtually every audit criterion, which is an exceptional performance,” said AirlineRatings.com editor-in-chief Geoffrey Thomas.
Qatar Airways was one of the first carriers to complete the important IATA IOSA safety audit and the first to undergo a full COVID audit and meet the requirements of both AirlineRatings and Skytrax.
Qatar Airways also became the world's largest airline by passenger kilometres flown last year as it continued to operate international flights when other carriers grounded their aircraft due to the coronavirus pandemic.
Best Airlines 2021 by Category
- Airline of the Year 2020 winner Air New Zealand took home awards in the Best Premium Economy and Best Economy categories.
- Qantas won in the Best Domestic Service and Best Lounges categories.
- Singapore Airlines won first place in the Best First Class category.
- Virgin Australia takes home award for best cabin crew.
- Emirates was recognised for its best in-flight entertainment system and became the first airline in the world to offer free COVID-19 health insurance.
- Australia's Qantaslink has been named the best regional airline.
- VietJetAir is the best low-cost airline of 2021.
In the category of "Best Low Cost Airline 2021", the victory was shared by three airlines: Southwest (Americas), Easyjet (Europe) and Jetstar (Asia-Pacific).
For long-haul travel, AirlineRatings.com recommends using the following airlines:
- United Airlines (America),
- Lufthansa (Europe),
- Qatar Airways (Middle East/Africa),
- Singapore Airlines (Asia),
- Air New Zealand (Pacific).
Not a single Russian airline entered the top 20 best air carriers in the world for 2021.
Complete list of the best airlines during the pandemic
All airlines in the top 20 received the highest seven-star safety rating.
- Qatar Airways,
- Air New Zealand,
- Singapore Airlines,
- Qantas,
- Emirates,
- Cathay Pacific,
- Virgin Atlantic,
- United Airlines,
- EVA Air,
- British Airways,
- Lufthansa,
- ANA,
- Finnair,
- Japan Air Lines,
- KLM,
- Hawaiian Airlines,
- Alaska Airlines,
- Virgin Australia,
- Delta Air Lines,
- Etihad Airways.
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