But the bank never ceases to remind that during the holidays the working hours for each office are individual, which can be found both in the bank branch itself and on the bank’s website or mobile application.
Public holidays in 2025
The first month of the year is one of the shortest months of the year due to the New Year holidays. January 2025 is no exception - the holidays will last from 01.01 to 07.01 inclusive. These holidays include the New Year itself (01.01) and Christmas (07.01), plus 2 days of December - 30 and 31, which fall on Saturday and Sunday, respectively. Therefore, everyone can expect 9 days of rest in a row.
Sberbank branches work during holidays 2025
The work of the bank's offices during the holidays will differ from work on ordinary days, because no one has cancelled the New Year presidential holidays - they are an inviolable rule for all institutions of the Russian Federation.
But, despite all the festivities, the bank's work will be aimed at clients for whom the solution of various tasks cannot be postponed until the end of the New Year holidays, that is, 08.1.2025, when Sberbank offices will again begin to operate in the previous mode. Therefore, in all cities of the Russian Federation, duty offices will be opened, visiting which it will be possible to use the following list of services:
- pay or top up the card;
- make a money transfer;
- withdraw cash at the bank's cash desk;
- apply for a bank card;
- apply for a loan;
- perform currency exchange;
- take a bank statement;
- take out an insurance policy;
- use the consultation to resolve other issues related to the services provided by the bank.
You can find out the list of branches providing financial services for January 2025 already in the first days of December 2023 on the Sberbank website. This will help you get your bearings and plan your affairs in advance if necessary and avoid misunderstandings if you need to use the bank's services in one place or another in the period from 1.01 to 7.01.
As for the operation of ATMs and terminals, their servicing during the festivities will take place without delays, so problems with cash should not arise in any city of the Russian Federation.
But given the increased demand for cash during the New Year holidays, it is worth taking into account the fact that ATMs may run out of cash, and it will take some time to service them.
Sberbank's work during shortened days
Most Sberbank offices will be closed during the holidays from 01.01 to 07.01 2025, but in cities with a population of over a million and administrative centers, so-called duty offices will operate. Their operating hours may vary significantly: in some offices, a standard working day may be set from 8.30 to 19.30, in others, a shortened working day from 10.00 to 18.00, and at the capital's airports, around the clock.
Sberbank telephone support work during holidays
As a result of the fact that the January holidays will have a significant impact on the work of most Sberbank offices, the provision of such services as telephone support and online consultations will be provided in full. Contact centers intend to provide their services around the clock, regardless of New Year's Eve.
As for the possibility of resolving an urgent issue, individuals are offered one of several options:
- make a call using the SberBank application;
- call 900 for free from a mobile device;
- or to the number +7(495)500-55-50 (cost per minute according to your tariff plan). You can call this number even when abroad.
For legal entities:
- toll free number 0321;
- to make calls from abroad +7(495)665-57-77;
- Toll-free number 8-800-5555-777 for calls from landlines.
Online banking operation
Despite the fact that the January holidays will significantly change the work of Sberbank offices, online banking will not be affected – as usual, it will continue to provide a full range of services non-stop.
If an individual is already a client of the bank, he can easily perform various non-cash transactions by logging into his personal account on the Sberbank website or downloading the Sberbank application to his mobile device.
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